Privacy policy

This Privacy Policy explains how Barvano ("we", "us", "our", or "the Site") collects, uses, and protects personal information when you visit barvano.com, use our services, place an order, or communicate with us. This policy applies to all visitors, customers, and anyone interacting with our services ("you", "your").

By using our website or services, you agree to the practices outlined here. If you do not agree, we advise discontinuing use of the website and services.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or business practices. Updated versions will be posted here with the new effective date. In cases where major changes occur, we may notify you directly.

Information We Collect

Information You Provide Directly

When you use our site or place an order, you provide details such as:

  • Name, address, phone number, and email
  • Billing and shipping details
  • Account credentials (if you create an account)
  • Items viewed, added to cart, or saved to wishlist
  • Messages you send to customer support

Some features (like placing an order) require you to provide this information. Without it, these features may not be available.

Information Collected Automatically

When you visit our site, we collect certain data automatically, including:

  • Device type, browser, and operating system
  • IP address and general location
  • How you navigate and use the site

This is collected through cookies and similar tracking technologies.

Information from Third Parties

We may also receive information from:

  • Service providers (such as Shopify, which powers our store)
  • Payment processors to complete your purchase
  • Marketing and advertising partners who help us understand customer behavior and preferences

This data is handled according to this Privacy Policy. We are not responsible for the accuracy or practices of these third parties.

How We Use Your Information

We use personal information to:

  • Process and deliver orders
  • Manage your account
  • Send transactional updates about your purchases, returns, or exchanges
  • Provide customer service and support
  • Detect and prevent fraud or security threats
  • Improve the website and services
  • Send promotional materials (if you opt in)

Cookies and Tracking

We use cookies to enhance your shopping experience, including remembering preferences, analyzing site traffic, and providing relevant marketing.

You can manage cookie preferences in your browser settings. Blocking cookies may reduce website functionality.

For Shopify-specific cookies, see: https://www.shopify.com/legal/cookies

Sharing Your Information

We may share personal information with trusted service providers who help us run our business, such as:

  • Payment processors
  • Shipping and fulfillment companies
  • Technology providers who host and maintain our website
  • Marketing and advertising platforms

We may also share data when legally required or to protect our rights, such as during a legal investigation or business transfer (like a merger).

We do not sell your personal information.

Public Content (Reviews and Posts)

If you choose to post a product review or any public content on our website, it becomes publicly visible. We do not control how others use that information, so please be cautious when sharing personal details.

External Links

Our site may link to third-party websites. These sites are not covered by this Privacy Policy, and we are not responsible for their content, practices, or security. We recommend reviewing their policies if you visit those sites.

Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided information to us, please contact us so we can remove it.

Security and Data Retention

We take appropriate measures to protect your information, but no online system is completely secure. Please protect your account credentials and avoid sharing sensitive information through unsecure methods.

We retain personal information only as long as necessary to fulfill our business needs and comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data
  • Request a copy of your data for transfer to another provider
  • Withdraw any consent you have previously given
  • Object to certain uses of your data
  • Manage marketing preferences by unsubscribing from promotional emails

To exercise your rights, contact us at sales@barvano.com. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your rights.

International Data Transfers

If you access our site from outside the United States, please be aware your data may be transferred to and processed in the United States and other countries. We rely on recognized legal mechanisms for these transfers where required.

Complaints and Contact Information

If you have questions, concerns, or complaints regarding how we handle your data, you can contact us at:

  • Business name: Barvano
  • Email: sales@barvano.com
  • US Number: 1 (800) 961-5617
  • Greece Number: +306955382419
  • US Address: 18121 E Hampden Ave Aurora, CO 80013, United States
  • Business Address: Peisistratou 3, Athens 104 45, Greece
  • Vat Number: EL802585578
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Monday to Friday: 9:00 AM - 5:00 PM (EST)